Frequently Asked Questions
Everything you need to know about your Webtoon Shop order.
Do you ship internationally?
Yes, we ship our exclusive webtoon merchandise to fans worldwide. Shipping costs and delivery times vary based on your location and the selected shipping method at checkout.
Are the products officially licensed?
Absolutely. Every item in our store is 100% officially licensed and produced in collaboration with the original creators and studios to ensure authenticity and quality.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please note that certain limited-edition collectibles may be final sale.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various digital wallets like Apple Pay and Google Pay for a secure checkout experience.
What should I do if my item arrives damaged?
If your merchandise arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage and your order number so we can arrange a replacement.